Air Serbia, Croatia Airlines among East Europe’s best
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Air Serbia and Croatia Airlines have been named among Eastern Europe's best carriers at the annual World Airline Awards, hosted by Skytrax. For the sixth time, the two largest carriers from the former Yugoslavia have been featured among the best in the category, while Air Serbia has also been named among Europe’s top regional airlines, world's most improved carriers and within the top 100 best airlines in the world.
The Serbian carrier was voted Eastern Europe’s third best, behind airBaltic and LOT Polish Airlines, while Croatia Airlines placed sixth, proceeding Wizz Air and CSA Czech Airlines. Air Serbia was also named the third best regional airline in Europe, behind Aegean Airlines and Air Malta. Furthermore, it came eighth in the category of the most improved airlines in the world, and was ranked as the world’s 92nd best airline overall, ahead of the likes of ITA Airways, Egypt Air and China Eastern Airlines.
The World Airline Awards, described as "the Oscars of the aviation industry", are the most coveted quality accolades for the world airline industry and a global benchmark of airline excellence handed out based on passenger experience. The 2022 awards are based on a customer survey period from September 2021 to August 2022. A total of 13.42 million eligible customer surveys were completed, across a range of topics, resulting in the awards for airline of the year, together with regional and best airline awards. All entries are screened to identify each IP / user information, with duplicate or ineligible entries deleted. The awards are said to be 100% independent with no payment by any airline or other outside organisation for any aspect of the customer survey or awards presentation event. Over 100 different nationalities participated in the customer satisfaction survey. The surveys measure standards across 49 key performance indicators of airline front-line product and service.
Qatar Airways was named the world’s best airline for a record seventh consecutive time, while Air France came out on top in Europe. Gulf Air was recognised as being the world’s most improved carrier.
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