Croatia proposes EU flight compensation overhaul
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Croatia, which is holding the six-month European Union presidency, has proposed amending the rules on compensation for airline delays and cancellations at talks among EU governments on revising passengers’ rights that are due to start in the coming weeks. Under existing EU rules, travellers are entitled to up to 600 euros if a flight is delayed by at least three hours or cancelled less than fourteen days before departure. They can also receive compensation if they are denied boarding. However, some national authorities and courts have criticised the rules, saying member states struggle to process the large number of claims they receive, and airlines’ compensation payments have grown because the number of delays and cancellations have risen. In an informal document circulated among member states, Croatia has proposed keeping the level of compensation the same as now for passengers but suggested increasing the minimum flight delay for which airlines must make payments. Zagreb made the proposals “in order to take account of the high financial burden for airlines and of the fact that delays are less and less imputable to airlines”, the document said. However, Croatia did not say what it wanted the new minimum delay to be for passengers to claim compensation, or how long before departure flights would have to be cancelled for travellers to be reimbursed.
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