Air Canada Rouge suspends Zagreb service for 2020
Air Canada’s leisure subsidiary Air Canada Rouge has suspended its seasonal flights between Toronto and Zagreb for the 2020 summer season as a result of a sharp decline in demand due to the coronavirus Covid-19 pandemic. Services are expected to restart in 2021. Air Canada Rouge was to resume operations between the two cities on June 4. They were to run four times per week until October 5 with its Boeing 767-300 aircraft, which has the capacity to seat 282 passengers. The airline halted ticket sales on the route this week. Its other seasonal summer flights in the region, including Budapest and Bucharest, have also been cancelled.
Passengers will still be able to reach Zagreb from Toronto with Air Canada thanks to its wide-ranging codeshare partnership with Croatia Airlines, once both carriers resume the majority of their operations. Air Canada codeshares on its counterparts’ flights from Amsterdam, Brussels, Copenhagen, London Heathrow, Paris and Zurich to the Croatian capital. At this point, the Canadian carrier plans to resume services to these European destinations in June and July. Air Canada is not offering refunds for cancelled flights but is instead providing credits which can be used for another flight within the next 24 months. The Canadian Transportation Agency says airlines are not obliged to pay back passengers for trips suspended due to the coronavirus and “should not be expected to take steps that could threaten their economic viability”.
Air Transat, which also maintains seasonal flights between Toronto and Zagreb, plans to go ahead with the service at this point in time. Operations are scheduled to resume on June 2 and run twice per week during the first two weeks, increasing to three weekly from the week starting June 15 until September 14, when services will again be reduced to two weekly. Flights will be reduced to one weekly from October 13 until the end of the 2020 summer season, on October 31. Further changes to Air Transat’s operations remain highly likely. The airline has suspended all flights through to May 31. Air Canada Rouge and Air Transat carried 65.486 passengers between Zagreb and Toronto last year, representing an increase of 14.6% on 2018.
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