Air Serbia plans separate airport zone for premium passengers
NEWS FLASH
Air Serbia plans to have a dedicated zone for business class passengers at Belgrade Nikola Tesla Airport once the latter’s ongoing expansion is completed. The carrier’s CEO, Jiri Marek, said, “Air Serbia is currently working on improving its services. Belgrade Airport is going through major changes and infrastructure developments. In the expanded terminal, we plan to have a dedicated separate zone for passengers flying business class, which will be more alike a hotel lobby than a standard airport terminal”. Although Mr Marek did not go into details, such services for premium passengers are offered by several other airlines at their hub airports, particularly in the Gulf, including Emirates and Qatar Airways. “All passengers are important to us, which is why we will continue to offer certain services in economy class which are no longer provided by the majority of traditional carriers. Instead of reducing services, we will try to improve and develop them. The more you offer to your customers, the higher your brand awareness will be. They will prefer to come back to you, and you will have a better financial performance, which you can then invest into further product development”, Mr Marek concluded.
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