Ryanair passengers bound for Zagreb get locked in corridor
NEWS FLASH
Several Ryanair passengers missed their flight on Monday after they were locked in a windowless airport corridor with no way out, British media report. The flight from London Stansted to Zagreb, departed without 23 passengers after both sides of an airport walkway were locked, trapping the travellers inside. A spokesperson for Ryanair said that "human error" had led to the passengers being unable to "exit the pre-boarding area doors" and "regrettably" missing the flight. Devina Raval, one of the travellers trapped in the corridor, said she felt like she was "being held hostage". “People were banging on the walls calling for help. There were kids crying and the whole place became really claustrophobic. I dread to think what would have happened if someone had a heart attack”, Ms Raval said. After around half an hour, one of the passengers pulled the fire alarm, alerting a member of staff who asked them what they were doing in the corridor. "At that point, I was just shocked that they hadn't realised we were there. We were told the plane had left without us", Ms Raval added. Passengers were sent to a nearby hotel for the night and put on the airline’s flight to Zagreb the following morning. In a statement, Ryanair said, “Due to a human error by handling staff at London Stansted Airport, a small number of passengers could not exit the pre-boarding area doors and regrettably missed their flight to Zagreb. The error was soon realised, however, the flight had already departed. Ryanair provided affected passengers with overnight accommodation and moved them onto the next available flight”.
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