Air Serbia launching new retail shop, opens new call centre

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Air Serbia has announced plans for the launch of a new retail shop in Belgrade, following on from the recent opening of a new call centre in Niš. The new retail shop will be located on the second floor in the largest shopping mall in Serbia - Galerija Belgrade - in the city’s Waterfront neighbourhood. It will complement its existing retail shop in downtown Belgrade, as well as the one at its headquarters in New Belgrade. Furthermore, the airline is developing a new service desk at Belgrade Nikola Tesla Airport with an open-space U-shape style design with eight agent seats as an additional touchpoint for customers.

New retail store

Recently, the Serbian carrier opened its second call centre. Located in downtown Niš, the new facility employs sixty people. Of those, fifty are working as call centre agents, while a further ten have been hired as Centralised Load Control (CLC) agents who have joined Air Serbia Ground Services (ASGS), a subsidiary of Air Serbia, and are now providing support for aircraft ground operations.

New call centre

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